Why SaaS Companies Need Uptime Monitoring
For SaaS businesses, uptime isn't just a metric—it's your reputation. Every minute of downtime can mean lost customers, failed integrations, and damaged trust. StatusIntel helps you catch issues before your customers do.
- Monitor your main application URL and all subdomains
- Track API endpoint health with status code validation
- Verify that your authentication flows are working
- Check that key features return expected responses
- Monitor third-party integrations and webhooks
What to Monitor in Your SaaS Application
Essential Endpoints to Monitor
- Main application: https://app.yourcompany.com
- API endpoints: https://api.yourcompany.com/v1/health
- Authentication: https://auth.yourcompany.com/login
- Webhooks: https://webhooks.yourcompany.com
- Documentation: https://docs.yourcompany.com
- Status page: https://status.yourcompany.com
API Monitoring Best Practices
Modern SaaS applications rely heavily on APIs. Here's how to effectively monitor them:
- Use keyword validation to check JSON responses contain expected fields
- Monitor different API versions separately
- Set appropriate timeout values (APIs should respond within seconds)
- Track response times to catch performance degradation
- Monitor from multiple intervals to balance coverage and cost
Microservice Monitoring
If your SaaS uses a microservices architecture, StatusIntel can monitor each service independently. This helps you quickly identify which specific service is causing issues.
- Create separate monitors for each microservice health endpoint
- Use TCP port checks for internal services
- Monitor message queues and background workers
- Track database connections and cache services